Privacy Policy
Effective Date: September 17, 2026
A1 Learning (“A1 Learning,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how A1 Learning collects, uses, discloses, protects, and retains personal information when you visit our website, contact us, submit an inquiry, register for our programs, or interact with our advertising and lead-generation forms, including forms provided through Meta/Facebook.
By using our website or submitting your information to us, you acknowledge that you have read and understood this Privacy Policy.
1. About A1 Learning
A1 Learning provides academic tutoring, test preparation, language programs, university admissions support, coding programs, professional finance and investment education, and related educational services.
A1 Learning
Unit 207, 20423 Douglas Crescent
Langley, BC, Canada V3S 8T9
Phone: +1 604-503-7211
Email: support@a1learning.ca
2. Information We Collect
Depending on how you interact with us, we may collect personal information such as:
- Full name
- Email address
- Telephone/mobile number
- Parent or guardian contact information
- Student information that you voluntarily provide
- Grade level or educational level
- Program or course of interest
- Academic or tutoring needs that you choose to share
- Preferred method or time of contact
- Information submitted through inquiry, registration, or consultation forms
- Information contained in communications you send to us
- Website usage and technical information, such as IP address, browser type, device information, and pages visited
We only request information that is reasonably necessary for the purposes described in this Privacy Policy.
3. Information Submitted Through Meta/Facebook Lead Forms
A1 Learning may advertise its programs and services through Meta platforms, including Facebook and Instagram.
If you submit your information through a Meta/Facebook Instant Form or another lead-generation form, the information you provide may be transmitted to A1 Learning so that we can respond to your inquiry.
Information submitted through these forms may include your name, email address, phone number, educational information, program of interest, and any other information you voluntarily provide.
We use this information to:
- Respond to your inquiry
- Provide information about the program or service you requested
- Contact you regarding your inquiry
- Schedule a consultation, assessment, or class where applicable
- Determine which A1 Learning program may be appropriate for your needs
- Follow up regarding your request
Submitting an inquiry does not require you to purchase a service from A1 Learning.
4. How We Use Your Information
We may use personal information to:
- Respond to questions and inquiries
- Contact prospective students, parents, guardians, or clients
- Provide information about our programs and services
- Schedule consultations, assessments, classes, or appointments
- Process registrations and enrollments
- Provide tutoring, educational, and support services
- Improve our website, programs, and customer experience
- Communicate important information relating to services you have requested
- Maintain business and administrative records
- Prevent fraud, misuse, or security incidents
- Comply with applicable legal and regulatory requirements
Where required by applicable privacy law, we will obtain appropriate consent for the collection, use, or disclosure of personal information. Canadian privacy guidance emphasizes that individuals should understand what information is collected, why it is collected, and with whom it may be shared.
5. Marketing Communications
If you provide appropriate consent to receive marketing communications, A1 Learning may contact you by email, telephone, SMS/text message, or other permitted communication methods about programs, courses, educational services, events, promotions, or related information.
You may withdraw your consent to marketing communications at any time by contacting us or using the unsubscribe/opt-out instructions provided in the communication.
Withdrawing consent to marketing communications will not affect the lawfulness of processing that occurred before your withdrawal.
6. Sharing of Personal Information
We do not sell or rent your personal information.
We may disclose personal information to trusted service providers when reasonably necessary to operate our business and provide our services. These providers may assist with areas such as:
- Website hosting and maintenance
- Email and communication services
- Customer relationship management
- Lead management
- Scheduling and appointment systems
- Advertising and marketing platforms
- Analytics and website performance
- Payment processing, where applicable
- IT, security, and technical services
For example, information submitted through a Meta/Facebook lead form may be processed by Meta and transmitted to A1 Learning for the purposes described in this Privacy Policy.
We may also disclose information where required or permitted by applicable law, legal process, court order, or regulatory requirement.
7. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, understand website usage, improve performance, measure advertising effectiveness, and provide relevant advertising.
Third-party platforms, including advertising and analytics providers, may collect information about your interaction with our website or advertisements in accordance with their own privacy policies.
You can manage certain cookie and tracking preferences through your browser settings and, where applicable, through cookie consent tools provided on our website.
8. Meta Advertising
A1 Learning may use Meta advertising technologies, including the Meta Pixel and Meta lead-generation tools, to measure advertising performance, understand how users interact with our website, and generate or follow up on inquiries.
When you interact with a Meta advertisement or submit a Meta Instant Form, Meta may process certain information according to Meta’s own privacy policies and terms.
A1 Learning uses information received through Meta lead-generation tools only for legitimate business purposes, including responding to inquiries and providing information about requested programs and services.
9. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide requested services, maintain appropriate business records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.
When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and operational requirements.
Canadian privacy guidance recommends limiting the use, disclosure, and retention of personal information to identified purposes and retaining information only as long as necessary.
10. Security of Your Information
A1 Learning takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, collection, use, disclosure, alteration, or destruction.
However, no website, electronic transmission, database, or online system can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted over the internet.
11. Accessing or Correcting Your Information
You may contact us to request access to personal information that we hold about you, request correction of inaccurate information, or ask questions about how your information is being used.
Depending on the circumstances and applicable law, we may need to verify your identity before processing a request.
12. Withdrawing Consent
Where consent is the basis for collecting, using, or disclosing your personal information, you may withdraw your consent by contacting us.
Please understand that withdrawing consent may affect our ability to provide certain services or respond to certain requests where the information is necessary for that purpose.
Certain information may still need to be retained where required or permitted by law.
13. Children’s Privacy
A1 Learning provides educational services that may be intended for students of different ages, including children and teenagers.
Where a parent or guardian submits information on behalf of a student, the parent or guardian is responsible for providing information that they are authorized to provide.
We encourage parents and guardians to be involved when minors submit personal information or inquiries to A1 Learning.
We do not knowingly use children’s personal information for purposes unrelated to providing or supporting our educational services.
14. Third-Party Websites
Our website may contain links to third-party websites, platforms, or services.
A1 Learning is not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Effective Date” at the top of this page.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions about this Privacy Policy, want to request access to or correction of your personal information, wish to withdraw consent, or have a privacy concern, please contact us:
A1 Learning
Unit 207, 20423 Douglas Crescent
Langley, BC, Canada V3S 8T9
Email: support@a1learning.ca
Phone: +1 604-503-7211
We will make reasonable efforts to respond to privacy requests and concerns in accordance with applicable privacy laws.
17. Privacy Complaints
If you have a concern about how we have handled your personal information, we encourage you to contact A1 Learning first so that we can review and address the concern.
Individuals may also have the right to raise privacy concerns with the applicable privacy regulator, depending on the circumstances and applicable law.
Last Updated: September 17, 2026